GO PANTHERBUYING
DID YOU KNOW . . .
DID YOU KNOW . . . YOU CAN CHECK TO SEE WHY A REQUISITION WAS REJECTED?
HERE’S HOW:
- When an order is rejected, the end user receives a notification email informing them that their requisition was rejected for one of two reasons:
- The Account Number placed on the order was not valid in the Chart Of Accounts
- The end user’s approver rejected all of the items
- Within the email there is also a link to take the user to the rejected Requisition
- Click on the link
- If you are not already logged into the PantherBuy system, you will be taken to the PantherBuy login page.
- If necessary, enter your username and password
- Once you click on the Go button, you will automatically be taken to the rejected requisition
- Click on the PR Approvals Tab
- If you see the your requisition failed on the Intermediate Validation or the Final Validation, then your requisition was rejected due to an invalid account number that was placed on the order
- If your screen looks like following, then your requisition was rejected during Department Approval by the approver whose name is listed at the bottom of the box, next to the red “x.” If your approver rejected the order, please contact them for an explanation.
- If your requisition was rejected due to an inactive account number, please be sure to go into the PRISM system and active your account number (for information on how to activate an account number, please see the Did You Know installment on this topic). Account numbers take up to 2 hours to become active in PantherBuy.
- Once the account number is active, you can place your new order using the correct account number.